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Frequently Asked Questions
What is your shipping policy?
Business Shipping Policy: Business customers qualify for $13.50 economy shipping on all orders up to $250. Shipping is calculated at 4.5% of your cart subtotal for orders over $250 (this will be clearly displayed during the checkout process). In the end, our goal is to operate with transparency by giving our business accounts exclusive pricing and predictable shipping costs to help you maintain your property easily and cost-effectively. Due to our exclusive business account pricing, we do not offer a free shipping option on business accounts at this time.
Consumer Shipping Policy: Most items in our catalog qualify for $11.95 flat rate shipping. Linear fluorescent and LED tubes do not qualify for flat rate shipping. Orders with a subtotal of $149 and greater generally qualify for free shipping. Some items, such as linear fluorescent and LED tubes, are excluded from the free shipping offer.
Why are some items not for sale in the state of California?
The state of California adoped a regulation –– referred to as Title 20 –– that mandates certain standards for lighting products. As manufacturers notify us of products that are not compliant with Title 20 standards, we mark them as not for sale in California. We're doing our best to keep up with the these updates and to include recommended replacements as quickly as possible.
If you are interested in purchasing products that can be sold in California, we have a catalog search filter to make this easier:
If you're having trouble finding a replacement product that is available for California shoppers, please don't hesitate to call us at 833-316-0968.
What is the standard return policy for online orders?
For the first 30 days, beginning on the date of the invoice, Regency will refund your purchase price on returned products. After 30 days, please contact us and we’ll work with you to find what you need. Returned items are only accepted if they are in the original packaging, brand new condition, and include the purchase receipt.
My order arrived and it is incomplete, what should I do?
In some cases, we may ship partial orders as items become available (See information on backorders below), and you will receive shipping updates as your order is processed. If your order status shows that all of your items have been shipped and your order is still incomplete, please contact us. Please include your order number and a short description of the issue with your order
My order arrived, and one or more items are broken. What should I do?
If any items in a shipment arrive broken, we’d be happy to review these with you to make sure you receive the proper support. Please contact us with your order number and which items were broken.
I received my order and it is not the correct quantity or incorrect item, what should I do?
Please contact us and include your order number and a short description of the issue with your order. We’ll try and get you the correct item as quickly as possible.
Where do I ship my return items?
If you need to return an item, please contact us online or call us at (833) 316-0968. Our team will be happy to give you all of the details and steps you’ll need for shipping a returned item.
What if I just placed my order online? Can I cancel it?
If you are able to contact us by 4pm on the day you place the order, we’re happy to cancel all or part of your order. If your order is backordered or not shipping for two or more business days, please contact us, and we will do everything we can to accommodate your request. If you no longer need an item in your order please follow the process above to return it.
How long does it take to show the refund on my credit card?
It takes about 5-7 business days to process a credit back to a credit card.
What is a business account? What are the perks of signing up for a business account?
If you order more than $2,000 per year, you may qualify for a business account with Regency Lighting. As a business, you gain access to exclusive pricing and tools to help manage your account as you grow. Whether you’re a single office building or an account with many locations, we’re here to serve you.
How do I apply for credit for my business?
Do you ship outside of the United States?
At this time, we can only accommodate orders inside the United States.
Do you offer overnight shipping?
Yes! For those instances when you need lighting products ASAP, overnight shipping is offered during the checkout process based on the items ordered.
How can I contact you?
Feel free to send us a message or call us at (833) 316-0968. We’re open Monday through Friday from 5:00 am to 5:00 pm PST.
How do I apply for Tax Exemption for my business?
Business accounts can email their State Tax Exemption Certificate to firstname.lastname@example.org. Once reviewed, this will be applied to all transactions placed on the business account.